1. Introduction

Welcome to Alba Hospitality & Services. By using our mobile application, website, or booking our services, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our services.

2. Service Overview

We provide professional cleaning services including:

• Home cleaning (regular & deep cleaning)
• Hourly cleaning packages (2 hrs, 4 hrs, etc.)
• With materials / without materials services
• Additional cleaning-related services as listed in the app

All services are subject to availability and confirmation.

3. Booking Rules

• Customers must provide accurate address, contact details, and service requirements.
• Bookings are confirmed only after acceptance in the system.
• The company reserves the right to accept, reject, or reschedule any booking.

4. Pricing & Payment

• All prices are final at the time of booking.
• No hidden charges will be applied beyond the booking amount.
• Extra services requested during work will be charged separately.
• Payment must be made through approved payment methods.

5. Service Duration

• Service time starts when the staff arrives at the location.
• Extra time requested by customer will be chargeable.

6. Customer Responsibility

• Provide safe working conditions.
• Ensure access to electricity and water if required.
• Secure valuables before service begins.

7. Right to Refuse Service

We reserve the right to refuse or stop service if:

• Unsafe conditions exist
• Customer behavior is inappropriate
• Conditions differ from booking details

Customer Conduct & Zero Tolerance Policy

We maintain a strict zero-tolerance policy to ensure the safety, dignity, and respect of our service providers.

Customers must behave respectfully toward all service providers at all times.

The following actions are strictly prohibited:

• Physical abuse or threats of any kind
• Verbal abuse, harassment, or insulting behavior
• Sexual harassment or inappropriate behavior
• Racial discrimination, color discrimination, or any form of discriminatory remarks
• Unsafe or intimidating environment for staff
• Any attempt to exploit or mistreat service providers

8. Immediate Action Policy

If any of the above behavior is reported or observed:

• The service will be stopped immediately without completion
• The booking will be terminated without refund
• The customer account may be suspended or permanently banned
• Legal action may be taken if necessary depending on severity

We are committed to providing a safe and respectful working environment for all our employees and service providers.

9. Liability

We are not responsible for:

• Pre-existing damages
• Unsecured or fragile items
• Items not informed before service